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Deactivate licenses/computers in ESET Remote Administrator or ESET License Administrator - Kennisbank / ESET Security Management Center / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 6.x - ESET Tech Center

Deactivate licenses/computers in ESET Remote Administrator or ESET License Administrator

Authors list

https://support.eset.com/kb5957

Issue

  • Remove old computers on the network that are using up ESET licenses
  • License count exceeded 

If you cannot deactivate licenses

You will only be able to deactivate a license for a computer if that computer is in the ESET Remote Administrator database. If you have deleted the computer from the database, you will not be able to deactivate the license associated with that computer.

 

Solution

Perform these steps in ESET License Administrator.

Deactivate licenses using ESET Remote Administrator (ERA)

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

  2. Click Computers and select the check box(es) next to the computer(s) you want to deactivate.

  3. Click Computers → Deactivate Products.

    Figure 1-1

  4. Click OK

    Figure 1-2


Deactivate licenses using ESET License Administrator (ELA)

  1. Open ESET License Administrator.
     
  2. If you are the License Owner, type your License Key into the top field and click Manage License. If you are a Security Admin, type your credentials into the Email address and Password fields and then click LoginI don't have my License Key.

    License Owner versus Security Admin

    Security Admin is able to deactivate only those units that were activated using his or her Security Admin account credentials. Any units that were not activated using this Security Admin account will be Read-Only.

    License Owner is able to deactivate any and all units associated with that license, including all Security Admin accounts associated with that particular license.

    Figure 2-1

  3. Type the ESET License Administrator password associated with this License Key into the blank field and click Authenticate.

    Security Admins: skip this step.

    Figure 2-2

  4. Click Unit Management, select the check box(es) next to the computer(s) you want to deactivate and then click Deactivate.

    Figure 2-3

  5. Click Yes to confirm your changes.

    Figure 2-4

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