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How to reset the activation process of a managed client - Kennisbank / ESET Endpoint Encryption - ESET Tech Center

How to reset the activation process of a managed client

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If  you would like to reset the activation process of a Workstation, then please follow these steps.

Step 1. Reset Activation State 

You will need to re-activate the workstation. To do this you will need to modify the registry so that the Workstation prompts for activation again.

  • Click the Windows Start button and type 'regedit' in the search box.
  • Double click 'Regedit.exe' and when the Registry Editor window opens, navigate to HKEY_CURRENT_USER\Software\DESlock\Client\CentralCtrl (as shown below)


  • Delete the registry key folder (as shown in the image above contained in CentralCtrl) and then either log out of windows and back in, or reboot the machine.
  • When the user logs back in, the activation dialog will then re-appear and allow the use of a new activation code.

Step 2. Activate the Workstation

Please follow this article to activate the workstation:

KB216 - How do I activate a new client (Enterprise Server v2.5.2 or later)?

Keywords: reset activation, centralctrl, central, ctrl, registry, adopt

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