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I receive the notification 'Unable to connect to database-error 65536' when installing ESET Remote Administrator (6.x) - Kennisbank / Legacy / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 6.x - ESET Tech Center

I receive the notification 'Unable to connect to database-error 65536' when installing ESET Remote Administrator (6.x)

Authors list

https://support.eset.com/kb3673

Issue

  • Allow TCP/IP communication with your SQL database on port 1433

Solution

  1. Click Start → All Programs → Microsoft SQL Server → Configuration Tools → SQL Server Configuration Manager.

Figure 1-1

  1. Expand SQL Server Network Configuration → Protocols, select the database instance that will be used with ERA and then double-click TCP/IP.

Figure 1-2
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  1. Select Yes from the drop-down menu under Enabled and click Apply. Click OK if you are prompted.

Figure 1-3

  1. Click the IP Addresses tab and navigate to the IPAII section. Set the TCP Port value to 1433 and click Apply. Click OK if you are prompted and then click OK to exit the TCP/IP window.

Figure 1-4

  1. Select the SQL Server Services entry list, right click the database instance that will be used with ERA and select Restart from the context menu. The database issue should no longer occur during installation.

Figure 1-5
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