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Apache Tomcat installed via ERA 6.X All-in-one installer is not able to extract content from 'era.war' file - Kennisbank / Legacy / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 6.x - ESET Tech Center

Apache Tomcat installed via ERA 6.X All-in-one installer is not able to extract content from 'era.war' file

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https://support.eset.com/kb6079

Issue

  • After the All-in-one installation of ERA 6.x Server, the ESET Remote Administrator Web Console (ERA Web Console) is inaccessible.
  • The era.war file located at %ProgramFiles%\Apache Software Foundation\Tomcat 7.0\webappshas not been extracted into the era directory.

Solution

This issue is caused when the Apache Tomcat service is being logged onto as a network Service. Follow the steps below to resolve this issue:

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key  + R, type services.msc and press ENTER.

  2. Right-click the Apache Tomcat 7.0 service, and select Stop from the drop-down menu.


Figure 1-1
Click the image to view larger in new window

  1. When the process is stopped, right-click Apache Tomcat 7.0 again and select Properties from the context menu.
     
  2. Navigate to the Log On tab, select Local System account, click Apply and then click OK.


Figure 1-2

  1. Navigate to your Tomcat directory. The default directory is shown below:

    C:\ProgramFiles (x86)\Apache Software Foundation\Tomcat 7.0
     
  2. Open the webapps folder.
     
  3. Delete the existing era.war file and copy the era.war file from the All-in-one installer files into webapps.


Figure 1-3

  1. Click Start → Run, type services.msc and then click OK.

    Windows Vista users: Click Start, type services.msc and press ENTER.
    Windows Server users 2012: Click the Windows key  + R, type services.msc and press ENTER. Right-click the Apache Tomcat 7.0 service and select Start from the context menu.

  2. Allow the file to complete extraction; this can take several minutes. After extraction is complete, verify that you can log in to ERA Web Console (the default address is https://localhost/era). Close ERA Web Console when you are finished.
     
  3. Stop the Apache Tomcat 7.0 service again, right-click the service and click Properties
     
  4. In the Log On tab, select This account. Type "Network Service", and then erase both password fields and confirm by clicking Apply → OK.


Figure 1-4

  1. Start the Apache Tomcat 7.0 service again and verify that you can access ERA Web Console.

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