The DESlock+ Enterprise Server and Client software can at times require access to the DESlock website. The following sections detail the locations used by the software. This will allow you to ensure any firewalls or filters are providing the correct access.
For workstations managed by an Enterprise Server, communications between the Enterprise server and its managed Workstations are provided by the DESlock+ Cloud. Commands are sent from the Enterprise Server to the cloud where they wait for the workstations to collect them when they check with the cloud periodically. Similarly responses back from the workstations detailing command completion are stored in the cloud for the Enterprise Server to pick up.
All communication packets are encrypted before being uploaded to the DESlock+ cloud.
Using the DESlock+ Cloud means the machines involved only need access to the Internet in order to be managed, this removes the extra effort of configuring firewalls, ports etc. if the clients had to connect directly. It also has advantage that if the workstations or Enterprise Server are offline at any point they will catch up with messages from the cloud when they are next online.
In order for the workstations or Enterprise Server to be able communicate with the DESlock+ Cloud they should be provided access to the following address: https://stratus.deslock.com/
If you wish to manually verify communications from a workstation to the DESlock+ Cloud are working correctly, you can visit the above URL using Internet Explorer where a landing page should be displayed. It is important that Internet Explorer is used for this check for it to be valid.
There is a special build of the Enterprise Server which allows the hosting of a DESlock+ Cloud in house alongside your Enterprise Server. This allows workstations to communicate directly with their Enterprise Server without needing to reach the Internet/DESlock+ cloud. This is only used by customers with very specific requirements. Even with the Local Proxy being used, Internet access will still be required by the Enterprise Server host machine for licence operations (as detailed in Managed licencing below). If you believe you require a Local Proxy build of the Enterprise Server please submit a ticket detailing your requirement for further assistance.
Enterprise Server Update
If enabled the Enterprise Server will check http://update.deslock.com/ in order to display notifications of new Enterprise Server releases becoming available.
Client Software Update
In order for updates of the client software to be provided, access is required to the following sites:
Checking for availability of client software updates: http://update.deslock.com/
Downloading of client software updates: http://download.deslock.com/
For standalone clients which are not managed by an Enterprise Server, performing initial activation or renewing/upgrading a licence with the Licence Wizard will require access to the following website: https://licensing.deslock.com/
Enterprise Server Managed Licencing
When performing licence operations in the Enterprise Server such as resyncing licences or generating a new user's first activation code, access to the following website will be required from the machine hosting the Enterprise Server: https://licensing.deslock.com/