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End of Life for ESET Smart Security and ESET NOD32 Antivirus 6 and earlier - Kennisbank / KB - ESET Tech Center

End of Life for ESET Smart Security and ESET NOD32 Antivirus 6 and earlier

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https://support.eset.com/kb5932

Issue

  • Error after being prompted to upgrade product
  • Cannot upgrade
  • "Free Upgrade Available" message or "New version available" desktop notification

Solution

To upgrade your program to the latest version using the Program component upgrade (PCU), click Upgrade now.

When the upgrade is complete, restart your computer. If you are experiencing issues, see Troubleshooting.

Figure 1-1

Troubleshooting

After restarting your computer, you may see Product not activated in your ESET product. If you receive this message, click Activate product and type in your License Key. How do I get my License Key?

 

"ESET could not be updated ‚Äčautomaticallyor "Product update ended with an error"

If you receive the notification "ESET NOD32 Antivirus/Smart Security could not be updated automatically" following a Free Upgrade Available message, we recommend you uninstall and reinstall your ESET product to resolve this issue.

 

"Antivirus Protection is non-functional"

To resolve this issue, run a virus signature database update and then restart your computer.

 

If you are still unable to resolve your issue, please email ESET Technical Support.

 

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