Your Product ID and Product Key will have been emailed to you when acquiring the licence.

If you have forgotten or lost your Product ID and/or Product Key, the following sections will guide you through how to recover them.

Finding your Product ID 

To find your Product ID, please perform the following steps:

• Ensure you have logged in to DESlock+, if you are unsure please see this guide: KB270 - How do I login to or logout of DESlock+?
• Right click on the blue shield symbol in the Notification Area (formally known as the System Tray) and click About DESlock+.

• You see details of the installed licence.
• Click the More button on the right hand side of the window and your Product ID will be displayed.

Alternatively, you can find out your Product ID by logging into your account by:

• Open a web browser and visit https://www.deslock.com/login.php
• Enter your email address and password and click Login.
• Upon logging into your account, you will be presented with your licences page which will display your Product ID.