Issue

• 'NOT_COMPATIBLE_MODUL'
   
• 'file not found on server'

Figure 1-1

Solution

1. Confirm that you are able to see hidden files. Click Start → Control Panel → Folder options, and then click the View tab and select Show hidden files, folders, and drives if it is not already selected. Once you are finished click OK.

Figure 1-2

2. Close the ESET Remote Administrator Console if it is open. Click Start, type Services.msc into the command line and press Enter.
    
3. Locate the ESET RA HTTP Server service in the Services window, right-click it and select Stop from the context menu (see Figure 1-3).
    
4. Locate the ESET Remote Administrator Server service in the Services window, right-click it and select Stopfrom the context menu.

Figure 1-3
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5. Delete the contents of your Updfiles and Mirror folders, which are located under the following directories depending on your operating system (These directories are used by default and may be different if you specified a custom location for them during installation.): 
   
   
   • Windows Server 2008R2
     
     C:\ProgramData\ESET\ESET Remote Administrator\Server\Updfiles
     C:\ProgramData\ESET\ESET Remote Administrator\Server\Mirror
      
   • Windows Server 2003
     
     C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\Updfiles
     C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\Mirror
      

6. Click Start, type Services.msc into the command line and press Enter.
    
7. Locate the ESET Remote Administrator Server service in the Services window, right-click it and select Restart from the context menu. The ESET RA HTTP Server service will be restarted automatically once you download the latest update.

Figure 1-4
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8. In the ESET Remote Administrator Console, click Tools → Server Options → Updates and then click Update Now. You should now be able to receive updates without interruption.
   

   NOTE:

   If you have completed the steps in this article and still receive an error message when attempting to update, a third-party firewall might be causing your issue. Please refer to the following Knowledgebase article to verify that you have excluded ESET's update servers from filtering by your third-party firewall:

   
   

   • What addresses and ports on my third-party firewall should I open to allow full functionality for my Windows ESET product?

   
   
    

    

Figure 1-5