Issue

• Configure remote clients/mobile users to first attempt to update from the local LAN Update Server (Mirror), then through the Internet, directly from the ESET update servers

Solution

I. Create a new profile

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. Click Tools → Policy Manager.
    
3. Select the policy that you want to modify and click Edit.

Figure 1-1
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4.  Expand Windows desktop v5 → Update. Right-click Profile (My profile) and select New Profile from the context menu.

Figure 1-2
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5. In the New Profile window, deselect the check box next to Use default profile name, type a name in the New Profile name field and click OK.

Figure 1-3

6. Expand Profile (Internet Updating) → Settings.
    
7. Click Username and type your ESET-issued Username into the Value field.

Figure 1-4
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8.  Click Password → Set Password and type your ESET-issued Password into the Enter Password and Confirm Password fields. Click OK to save your changes. Continue to part II to activate your new profile.

Figure 1-5
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II. Activate the new profile

1. Expand Windows desktop v5 → Kernel → Settings → Scheduler/Planner (see Figure 2-1).
    
2. Click Scheduler/Planner → Edit.

Figure 2-1
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3. Click Add in the Scheduled tasks window.
    
4. Select Update from the Scheduled task drop-down menu and click Next. 
    
5. Type Regular automatic update into the Task name field, select Repeatedly and then click Next.

Figure 2-2

6. Leave the Interval between task execution (min.) at 60 and click Next.
    
7. Make sure that Wait until the next scheduled time is selected and click Next.
    
8. Review the settings of your task and click Finish.
    
9. Select Primary profile, then select My Profile from the Value drop-down menu.

Figure 2-3

10. Select Secondary profile, select user-defined name from the Value drop-down menu, type Internet Updating into the Value field and then click OK.

Figure 2-4

11. Select Regular automatic update and click Change ID (see Figure 2-5)
     
12. Type 64 into the Task ID field and click OK (an ID of '64' tells the software that the scheduled task being created is a Regular automatic update). Click OK again to exit the Scheduled tasks window.

Figure 2-5
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13. Click Console → Yes to save your changes. Client workstations will have to check in, get the policy change, then wait until the next scheduled interval before they will automatically fail over and use the secondary update profile. If client workstations attempt to manually force an update through the client GUI, it will not be updating using the scheduled task and therefore will not fail over to the second profile.