Issue

• Delete non-connecting computers from ESET Security Management Center (ESMC) if uninstall task fails

Details

Solution

1. Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.

2. Click More → Server Tasks → Delete Not Connecting Computers.
    
3. Click New.

Figure 1-1
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1. Type a name and optional description for the task. Select the check box next to Run task immediately after finish if you want the task to run immediately.

Figure 1-2
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1. Click the Settings section and click Select. Select the group that contains the non-connecting computers that will be deleted and click OK.

Figure 1-3
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1. Type a time interval in the Number of days the computer has not been connected field.
    
2. Verify that the check box next to Deactivate license is selected and deselect the check box next to Remove unmanaged computers unless you want them removed also. Unmanaged computers usually appear in the Lost & found group.
    
3. Click Finish to run the task. The task will remove the non-connecting computers and deactivate any licenses attached to those computers.

Figure 1-4
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KB Solution ID: KB6914 |Document ID: 26047|Last Revised: August 17, 2018