Issue

• You receive the error "Error downloading policy"

Solution

1. Open the ESET Remote Administrator Console (ERAC) by double-clicking the ERAC icon on your Desktop, or by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. Click Tools → Policy Manager.
    
3. Select the corrupt policy (the policy that gives you the "Error downloading policy" error) and click Delete Policy.
   

   

   Figure 1-1
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4. Click OK. 
   

   

   Figure 1-2

5. Rename the "bad" (corrupted) server policy.
    
6. Click Import Policies, select the policy backup you want to import and then click Open.
   

   

   Figure 1-3
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7. Right-click the policy you just imported and select Set as default policy for primary clients from the context menu. 
   

   

   Figure 1-4
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8. Select the bad (corrupted) server policy that you renamed and click Delete Policy.
   

   

   Figure 1-5
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9. Click OK.
    
10. Select the new default policy and click Add Clients. 
    

    

    Figure 1-6
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11. Select the client computers you want assigned to this policy, click > and then click OK. 
    

    

    Figure 1-7

12. Click OK to exit policy manager.