Overslaan naar hoofdinhoud

Error: "The ESET Remote Administrator Server service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs." - Kennisbank / Legacy / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 5.x - ESET Tech Center

Error: "The ESET Remote Administrator Server service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Lijst van auteurs

https://support.eset.com/kb2994

Issue

  • Unable to connect to the ESET Remote Administrator Server using the ESET Remote Administrator Console
     
  • The "ESET Remote Administrator Server" service fails to start, generating the error, "The ESET Remote Administrator Server Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Solution

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:



To attempt to recover the database, follow the steps below:

I. Export readable data from the database

  1. Click Start  All Programs  ESET  ESET Remote Administrator Server  ESET Remote Administrator Maintenance Tool to open the ESET Remote Administrator Maintenance Tool. 
     
  2. Click Next, then Next again in the Server information window.
     
  3. Select Database backup (to an external dump file) in the Select action window.

    Figure 1-1

  4. Click Next in the Source database window.
     
  5. In the Dump file window, click browse, select a location to save the file, name it (recommended format: ERA_BKUP_<todays date>.dmp) and click Save. Click Next to continue.

    Figure 1-2


     
  6. Click Start in the Ready to Maintenance window. Once the task is finished, an Information window will appear confirming that the task finished successfully. If the task fails, then the database is too corrupt to recover information from. Click OK, then click Finish and proceed to part II below.

    Figure 1-3

II. Generate a new database

  1. Navigate to one of the following directories (will vary based on operating system and version of ERA):
    • C:\ProgramData\ESET\Server\database\
    • C:\Documents and Settings\All Users\Application Data\ESET\Server\database\
       
  2.  Rename the era.mdb file era.mdb.old.<date> (for example, era.mdb.old.4.26.12)
     
  3.  Click Start → Run, type services.msc and click OK.
     
  4. Select the ESET Remote Administrator Server service and click Start.

    Figure 2-1
    Click the image to view larger in a new window

  5.  If the service starts successfully, then a new era.mdb file will be generated automatically. Close the Services window and proceed to part III below.

III. Import readable data from the .dmp file

Before proceeding

Only complete the steps below if you were successful in creating a database backup file in part I.

  1. Click Start  All Programs  ESET  ESET Remote Administrator Server  ESET Remote Administrator Maintenance Tool to open the ESET Remote Administrator Maintenance Tool.
     
  2. Click Next, then Next again in the Server information window.
     
  3. Select Database restore (from an external dump file) and click Next.

    Figure 3-1

  4. Click Next in the Source database window.
     
  5.  In the Dump file window, click the browse button, select the previously exported .dmp file and click Open. Click Next to continue.

    Figure 3-2

  6.  Click Start in the Ready to Maintenance window. Once the task is finished, you will be able to connect to the ESET Remote Administrator Server using the ESET Remote Administrator Console.

IV. Resolve server name mismatches (if necessary)

  1. On your new server, modify the hostname in the database by starting the ERA server service using one of the following commands from an administrative command prompt (quotation marks should be included when you submit these commands).
    • 32-bit systems: "C:\Program Files\ESET\ESET Remote Administrator\Server\era.exe" -server_name_repair
    • 64-bit systems: "C:\Program Files (x86)\ESET\ESET Remote Administrator\Server\era.exe" -server_name_repair

Default locations

The locations listed above are default locations. If ERAS was installed to a different location, adjust the commands above to use the new location of era.exe.

 

Reactie toevoegen

Log in of registreer om een reactie te plaatsen.

Heeft u een wachtwoordherinnering nodig?