Issue

• You receive notifications that files have been quarantined on client workstations, but the Quarantine tab in ESET Remote Administrator Console does not display these files.

Solution

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console, or by double-clicking the ERAC icon on your desktop.
    
2.  Click Tools → Server Options, click the Advanced tab and then click Edit Advanced Settings.

Figure 1-1

3. Expand Advanced, select Scheduling options for less frequent internal tasks and then click Edit.
    
4. Enter a lesser value (for example 30) in the Frequency field to increase the frequency with which the ERAC refreshes quarantine entries and click OK. ERAC may exhibit slower performance once this value is modified, for this reason we recommend that you lower it incrementally until you are satisfied with quarantine reporting and overall performance.

Figure 1-2
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