Issue

• Repository will not work, or is blank
• "Failed to get installers: Failed to synchronize package repository"
• A firewall is blocking the connection to the ESET Remote Administrator (ERA) repository
• You check the server's trace log and see a "Key not valid for use in specified state" entry

Solution

I. Test your connection to the ERA repository

Open the appropriate URL below in your web browser:

• International customers: http://repository.eset.com/v1/info.meta
• North American customers: http://us-repository.eset.com/v1/info.meta

If you are given the option to download the metadata file, you are connected to the repository. If you cannot access the repository, contact your system administrator to resolve firewall issues.

II. Change the repository URL for ESET Remote Administrator Server

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

1. Click Admin  → Server Settings and expand Advanced Settings. In the Repository section, type the ERA repository URL into the Server field and click Save to apply the changes. Due to firewall limitations within North America, the default ERA repository URL must be changed to: http://us-repository.eset.com/v1

Figure 1-1
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III. Change repository for ESET Remote Administrator Agent

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

1. Click Admin  → Policies.
    
2. Select the agent policy you need to change, click the gear icon   and then select Edit.

Figure 2-1
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4. Expand Settings → Advanced settings. In the Repository section, type the ERA repository URL into the Server field. 

   North American customers

   Due to firewall limitations within North America, you need to change the default repository URL. To do so, follow the steps in Part II. 

5. Choose Apply or Force and click Finish.

Figure 2-2
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6. Check your connection to the repository again. If your connection continues to fail, proceed to Part IV.

IV. Troubleshooting "Key not valid for use in specified state" in server trace log

1. In Windows Explorer, navigate to one of the following folders, depending on your operating system:

• Windows XP/2003: C:\Documents and Settings\Application Data\Microsoft
• Windows Vista/2008 or later: C:\Users\[Windows User Account Name]\AppData\Roaming\Microsoft

2. In the path above, find and rename the Crypto folder to "Crypto old." If you cannot rename the folder, right-click it, select Copy from the context menu, right-click in the present folder and then select Paste from the context menu (this copy will serve as a backup).
    
3. After making a backup, delete the original Crypto folder.
    
4. Restart the ERA Server service.

2. The Crypto folder will be re-created automatically, and the connection to the repository should now be functional. Test your connection to the ERA repository as described in Part I.