Issue

• You receive one of the following errors:
  
  "An error occur during the installation: Code: -2067922934(0x84be000a)"

   

  "An error occur during the installation: Code: -2067922943(0x84be0001)"
  
   

• ESET Security Management Center all-in-one installation fails during Microsoft SQL Server installation

Details

Solution

This error typically occurs when the user does not have sufficient setup account privileges to install the ESMC database or the minimum system requirements for the database are not met.

Begin with solution I and only continue to solution II if the issue is not resolved.

I. Verify that your system meets the database requirements for ESET Security Management Center

You can use an existing Microsoft SQL Server running in your environment; however, it must meet minimum requirements. 

Visit the following Online Help topic: ESET Security Management Center Database System Requirements

II. Ensure that the user has the correct user account privileges

If you intend to use the dedicated database user account that will have access to the ESMC database only, you must create a user account with specific privileges before installation. Additionally, you will need to create an empty database that will be used by ESET Security Management Center.

1. Ensure the user has the following user rights:

• SeBackupPrivilege (Back up files and directories)
• SeDebugPrivilege (Debug programs)
• SeSecurityPrivilege (Manage auditing and security log)

Check the list of privileges that are currently associated with the account

You can use the AccessChk.exe tool from Microsoft: More Information.

1. To add the user rights to the local administrator account, follow these steps:
   1. Log on to the computer as a user who has administrative credentials.
       
   2. Click Start → Run, type Control admintools and then click OK.
       
   3. Double-click Local Security Policy.
       
   4. In the Local Security Settings dialog box, click Local Policies, double-click User Rights Assignment and then double-click Backup Files and Directories.
       
   5. In the Backup Files and Directories Properties dialog box, click Add User or Group.
       
   6. In the Select User or Groups dialog box, type the user account that is being used for setup and then click OK two times.
       
   7. Repeat the procedure for the other two policies listed above.
       
   8. Click File and then click Exit to close the Local Security Settings dialog box.
2. Restart your system and then attempt to install ESET Security Management Center.

For more detailed information on the minimum set of privileges that must be granted to a dedicated database user account, see the following ESET Online Help topic: Dedicated database user account.

KB Solution ID: KB6868 |Document ID: 25843|Last Revised: August 20, 2018