Issue
- File-level scanning of some email servers, backup software, Customer Relationship Management (CRM) software, etc. causes abnormal system behavior
- Use ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning
Solution
Endpoint users: Perform these steps on individual client workstations
ESET Security Management Center (ESMC) 7 User Permissions
This article assumes that your ESMC user has the correct access rights and permissions to perform the tasks below.
If you are still using the default Administrator user, or you are unable to perform the tasks below (the option is grayed out), see the following article to create a second administrator user with all access rights (you only need to do this once):
View permissions needed for least privilege user access
- Open ESET Security Management Center Web Console (ESMC Web Console) in your web browser and log in.
- Click Policies and select your policy for client computers.
- Click Policies → Edit.
Figure 1-1
Click the image to view larger in new window
- Click Settings, click Detection Engine and then click Edit in the Exclusions section.
Figure 1-2
Click the image to view larger in new window
- Click Add, type the directory that you want to exclude from scanning into the field under Exclude path and then click OK. Make sure the filepath for your exclusion is in the correct format, for example "C:\Users\[username]\Documents\file.exe".
Figure 1-3
- Click Save when you are finished adding exclusions.
- Click Finish to save your changes.
KB Solution ID: KB6766 |Document ID: 25566|Last Revised: August 23, 2018
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