Issue

• Viewing and saving a log file using ESET Remote Administrator Console version 5.x
• ESET technical support has requested a log file

Solution

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.

2. Click Tools → Server Options and then select the Logging tab.
3. In the "Server log" section, click View Log.

Figure 1-1

4. In the Number of last lines field, enter the number 100 and then click Save to file.

Figure 1-2

5. Give the log file a name in the File name field and then select Text files (*txt) from the Save as type drop-down menu. Click Save. 
6. Save the .txt document to your Desktop and attach it to an email reply to ESET technical support. technical support will examine the ESET Remote Administrator log and respond with the next recommended steps to address your issue.