Issue

• You are unable to connect to (or from) another computer or device, such as a printer on your network, because it is outside the trusted range of IP addresses defined on the computer you are trying to connect from
• You want to add IP addresses or IP ranges of certain computers/devices to the trusted list in your ESET product
• You want to deny access to a suspicious IP address

Solution

In ESET Remote Administrator

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console, or by double-clicking the ERAC icon on your desktop.
2. Click Tools → Policy Manager.
3. Select the policy for clients on which you want to create your IP exception and click Edit Policy.

Figure 1-1
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4. Expand Windows desktop v5 → Personal firewall → Settings and click Filtering mode.
5. Select Automatic mode with exceptions from the Value drop-down menu.

Figure 1-2
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6. Click Rule setup → Edit.

Figure 1-3
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7. Click the Zones tab, select the trusted zone on which you want to create the new exception and then click Edit.

Figure 1-4

8. Click Add IPv4 address. Select Single address, Address range or Subnet depeding on your needs, type the IP address, range, or subnet for which you want to create an exclusion into the Address field and then click OK.

Figure 1-5
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9. Click OK → OK to exit the Zone setup and Zone and rule setup windows.
10. Click Console → Yes to save your changes. Client workstations will receive the new rule the next time that they check into ESET Remote Administrator.

On an individual client workstation

1. Open ESET Endpoint Security. How do I open my ESET product?
2. Click Setup → Network.

Figure 2-1
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3. Click Switch to automatic filtering mode with exceptions.

Figure 2-2
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4. Click Configure rules and zones.

Figure 2-3
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5. Click New.

Figure 2-4

6. Type a name for the rule into the Name field, select Both from the Direction drop-down menu and then select Allow or Deny from the Action drop-down menu, depending on whether or not you want to block or allow this specific IP address.

Figure 2-5

7. Click the Remote tab and click Add IPv4 address. In the Remote IP address window, enter the IP address, range or subnet that you would like to allow or deny.

Figure 2-6

8. Click OK → OK → OK to save your changes.