Issue

• Disable email client protection from the ESET Remote Administrator Console, or on individual client workstations

Solution

Disable email client protection using Policy Manager

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.

1. Click Tools → Policy Manager.

1. Select the policy you want to edit and click Edit.
   

   

   Figure 1-1
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2. Expand Windows desktop v5 (for client workstations running version 3.x / 4.x of ESET endpoint products, expand Windows product line v3 and v4) → Email filter  → Settings.

1. Select Scan received messages and deselect the check box next to Yes / No.

1. Select Scan sent messages and deselect the check box next to Yes / No.

1. Select Scan read messages and deselect the check box next to Yes / No.

1. Click Console → Yes to save your changes. Click OK to exit the Policy Manager. Email client protection will now be disabled for clients assigned to the above policy the next time they check in to ERAC.
   

   

   Figure 1-2
   Click the image to view larger in a new window

Disable email client protection on an individual client workstation

1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?

2. Click Setup.

1. Click Enabled next to Email client protection.

1. Select the time interval for which Email client protection will be disabled from the Time interval drop-down menu and click OK. Email client protection will be automatically re-enabled when the time interval you specified elapses.