• File-level scanning of some email servers, backup software, CRM applications, etc. causes abnormal system behavior

• Using ESET Configuration Editor to create a configuration that excludes specific applications or folders from Real-time scanning
   

• Use Policy Manager (recommended method) to define exclusions for all client workstations assigned to a given policy

• Define exclusions in a Configuration task and push the task out to selected client workstations

Using Policy Manager

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start→  All Programs →  ESET →  ESET Remote Administrator Console →  ESET Remote Administrator Console.

1. Click Tools → Policy Manager. Select your default policy and click Edit Policy.

Figure 1-1
Click the image to view larger in new window

3. Expand Windows desktop v5 → Kernel → Settings → Exclusions, select Exclusions and then click Edit. 

Figure 1-2
Click the image to view larger in new window
 

4. Enter the location of the file or folder you want to exclude from Real-time scanning in the New item field and click Add, or click +Folder or +File to browse to the folder or file you wish to exclude and then click OK. You can also click +List to import a .txt file with multiple locations. Once you are finished, click OK to return to the Configuration Editor.

Figure 1-3

5. Click Console, and then click Yes to save your changes.

5. Click OK to exit the Policy Manager.

Client workstations will inherit the new file exclusion rules automatically the next time they check in to the ESET Remote Administrator Server.

Using a Configuration task

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start→  All Programs →  ESET →  ESET Remote Administrator Console →  ESET Remote Administrator Console.

1. Click File →  New Task. In the New Task window select Configuration, and then click OK.

Figure 2-1

3. Click Create in the Configuration For Clients window.

Figure 2-2

4. Expand Windows desktop v5 → Kernel → Settings → Exclusions, select Exclusions and then click Edit.

Figure 2-3
Click the image to view larger in new window

5. Enter the location of the file or folder you wish to exclude from Real-time scanning in the New item field and click Add, or click +Folder or +File to browse to the folder or file you wish to exclude and then click OK. You can also click +List to import a .txt file with multiple locations. Once you are finished, click OK to return to the Configuration Editor.
   

   

   Figure 2-4

6. Click Console to save your changes and exit the Configuration Editor.

5. Click Next in the Configuration For Clients window.

5. Select the clients on which you want to apply these exclusions in the Select Clients window. Click >> to move them into the Selected items window and then click Next.
   

   

   Figure 2-5

6. Click Finish in the Task Report window to run the task.

Exclude specific applications or folders from the Real-time scanner on an individual client workstation

1. Open the main program window by double-clicking the ESET icon  in your Windows notification area or by clicking Start → All Programs → ESET → ESET Endpoint Security or ESET Endpoint Antivirus.

1. Press F5 to access the Advanced setup window.

1. From the Advanced setup tree, click Antivirus and antispyware → Exclusions by path and then click Add. 

Figure 3-1
Click image to view larger in new window

4. The Add exclusion window will be displayed. Using the directory tree, browse for the folder or file you want to exclude. The directory path will automatically display in the Exclusion: field. Click OK to save the exclusion.
   

    

   Wildcards

   To exclude the contents of an entire directory, the * symbol can be used as a wildcard. For example, to exclude scanning of the entire C:\ProgramData\ESET directory, you would enter C:\ProgramData\ESET\* in the Exclusion: field. For additional information on the use of wildcards to exclude file/folder scanning, press F1 from the Add exclusion window. When excluding a specific file, ensure that you use the full path beginning with the drive letter.

   
   
   Figure 3-2

5. Click OK again and close the main program window. Restart your computer.