Figure 1-6

5. Submit the .xml file to ESET technical support.

Submit an .xml configuration to ESET technical support

Once you have opened a case with ESET technical support and an agent has requested an .xml configuration file, you can attach the .xml file you exported using one of the following methods:

1. Right-click the .xml configuration file and click Send to → Compressed (zipped) folder.

1. Attach the zipped .xml configuration file to an email reply to technical support. Our representatives will examine the configuration file and respond as soon as possible with the recommended steps to address your issue.