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How do I resolve an "Error while reading registry" when installing or uninstalling ESET Remote Administrator? - Kennisbank / Legacy / Legacy ESET Remote Administrator (6.x / 5.x / 4.x) / 5.x - ESET Tech Center

How do I resolve an "Error while reading registry" when installing or uninstalling ESET Remote Administrator?

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https://support.eset.com/kb2177

During installation or uninstallation of ESET Remote Administrator (ERA), you may see the error message "Error while reading registry (SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents\)". This issue was resolved in version 3.0.115. If you are using a version of ESET Remote Administrator earlier than 3.0.115 and wish to upgrade to the latest version, download and install the two files below.

NOTE:

You will need to enter your ESET-issued username and password to download. You will also be prompted to upload your nod32.lic license file when installing ESET Remote Administrator Server. If you have lost your username/password or license file, they can be automatically resent to your registered email address by completing the Lost License form.

 

If you are unable to download and install the latest version, follow the steps below to fix the issue: 

Warning:

The steps below involve working with important system files in the Windows Registry. Please proceed only if you are an experienced user.

  1. Click Start → Run and then type regedit in the Open: text field and click OK. (In Microsoft Windows Vista, click Start and type regedit into the Start Search text field.) 
     
  2. Navigate to the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SNMP\Parameters\ExtensionAgents.
     
  3. Right-click on the empty (Default) value and click Delete.
     
  4. Re-run your ERA installation or uninstallation.

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