By default, ESET Remote Administrator will search the Active Directory (AD), NetBIOS, and any custom scans you may have set for remote workstation information. If client workstations are listed in the ESET Remote Administrator Console with incorrect IP addresses, or are not present at all, there may be a mismatch in the client data from your AD records and the information pulled from NetBIOS. In order to isolate where the conflict lies, it will be necessary to disable either the AD scan or the NetBIOS scan.

To configure ESET Remote Administrator to bypass one of the scan methods, follow the steps below:

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console, or by double-clicking the ERAC icon on your desktop. 
    
2. In the main program window, click Tools → Server Options and click the Advanced tab. 
    
3. Click Edit Advanced Settings to open the Configuration Editor. 
    
4. Expand ERA → Server → Setup → Remote Install and click Network scan methods → Edit. 
   
   

   

   Figure 1-1
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5. Deselect the check box next to the network scan method you would like to disable and click OK to confirm your changes. 
   
    

   

   Figure 1-2

6. Click Console and click Yes to save the changes you made to your configuration.