If a Workstation has been accidently deleted from the Enterprise Server and you would like to retake control over it then please follow these steps.

Step 1. Check FDE Credentials

Ensure you have the correct Admin login details for the Workstation's Full Disk Encryption (FDE) preboot authentication login screen. We recommend testing these details on the Workstation by logging into the FDE preboot authentication screen with the Admin credentials and booting to Windows successfully.

Step 2. Reset Activation 

Follow this article to reset the activation:

KB383 - How to reset the activation process of a managed client

Step 3. Adopt the Workstation 

To 'adopt' the Workstation follow these steps:

• In the Enterprise Server navigate to the User, select Details and click Workstations.

See: KB332 - How do I view Workstation Details?

• Select the workstation and then click Goto.

• When the Workstation Details are displayed, click the Adopt button.

• Input the old admin details, new admin details, password attempt settings then click the Adopt button. If required the existing admin password can be reused.

• First synchronize the Client PC and then synchronize the Enterprise Server 

See: How do I manually synchronise the Enterprise Server and DESlock+ client?

• Once the Enterprise Server has synchronized you should see an alert in the lower right corner which reads 'Adopt FDE command processed successfully'.

Keywords: adopt, deleted, managed, workstation