- Start by opening Google Chrome. 
- In Chrome, go to the page within our application where you are experiencing trouble 
- Select the Chrome menu (⋮) at the top-right of your browser window, then select Tools > Developer Tools or use the keyboard shortcut F12. 
- The Developer Tools will open as a docked panel at the side or bottom of Chrome. Click on the Network tab. 
- Select the option Preserve log
- The recording should autostart and you will see a red circle at the top left of the Network tab. If not, click the black circle, to start recording activity in your browser.
- Refresh the web page you are on. The goal is to reproduce the problem you've been experiencing while Google Chrome is recording activity.
- Once you've encountered the problem successfully while recording, right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you recorded. 
- Save the HAR file somewhere convenient. 
- Share the HAR file in the active support case.  
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