Please use the steps below only if you have been instructed to by the DESlock+ Support team.

The following steps detail how to enable logging of Windows Installer (MSI) installations.  This information may be required by the support team to diagnose specific installation issues.

• First, manually Enable Windows Installer logging by following this Microsoft article here: http://support.microsoft.com/en-us/kb/223300
• Once that is done, recreate the issue you have been seeing with the install.
• Use the second Fix it to Disable Windows Installer logging for the future.
• To obtain the logfile, press Windows Key + R to show the run dialog, enter %temp% into the Open entry and click the OK button, an Explorer view will show the contents of the temporary folder.
• If you sort the explorer view by date/time you should find a .log extension file with a filename starting with the letters MSI created at the time you ran the install.
• Please compress (zip) a copy of the logfile and attach it to your support ticket.

Keywords: Windows, Installer, MSI, install, log