https://support.eset.com/kb6022
Issue
- ESET Endpoint Security for Android continually issues a "Trusted SIM card" warning and locks the device
- You have a mobile device without a SIM card
Solution
To resolve the issue where a CDMA device receives the "Trusted SIM cards" warning, disable the "Trusted SIM cards" setting on the devices following the instructions below.
Disable "trusted SIM cards" setting in ESET Remote Administrator
-
Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?
- Click Admin
→ Policies and then select the Security Product for Android policy that you want to modify.
- Click Policies → Edit.
- Expand Settings, click Anti-Theft and then expand the Anti-Theft section.
- Click the slider bar next to Enable trusted SIM cards to disable and ensure the flag is set to Apply to overwrite any existing policies.
- Click Finish to save your changes.
Figure 1-1
- Open ESET Endpoint Security for Android. How do I open my ESET product?
- Tap Anti-Theft.
Figure 2-1
- Tap the slider bar next to Trusted SIM cards to disable.
Figure 2-2
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