Issue

• The HTTP Server Service for ESET Remote Administrator fails to start on HTTP port on Windows Server 2003 R2 SP2. The reason for this is that an SSL configuration section with empty file paths remains in the configuration.

Solution

1. Confirm that you can see hidden files and folders. Click Start → Control Panel → Folder Options.
    
2. Click the View tab, select the Show hidden files and folders option, click Apply and then click OK.

Figure 1-1 

3. Copy C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\Configuration\era_http_server.xml to your Desktop.

Figure 1-2
Click the image to view larger in new window

4. Open era_http_server.xml with a text editor such as Notepad or PSPad.
   

5. In the section called <SERVER NAME="01000800_00">, remove lines from <SSLPLUGIN> to </SSLPLUGIN>. Click File → Save to save your changes.

Figure 1-3
Click the image to view larger in new window

6. Right-click the file you just saved and select Copy from the context menu. Next, open C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\configuration\, and click Edit → Paste  to replace the original copy of era_http_server.xml with the modified version that you saved. You may need to provide administrator permissions for this action.

Figure 1-4

7. Click Start → Server Management→ Server Manager→ Configuration→ Services. Right-click the ESET RA HTTPServer Service and select Restart from the context menu. 
   Once the RA HTTP Server Service is restarted, the issue should be resolved.

Figure 1-5
Click the image to view larger in new window