Issue

• ESET Endpoint Security or ESET Endpoint Antivirus prevents you or a client workstation from sending emails using Microsoft Outlook 

Solution

• Perform these steps using ESET Remote Administrator 
   
• Perform these steps on a client workstation

Using ESET Remote Administrator:

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. Click Tools → Policy Manager.
    
3. Select the policy that you want to modify and click Edit.
    
4. Expand Windows desktop v5 → Email client → Settings and select Integrate into Microsoft Outlook.
    
5. Deselect the check box next to Value and click Console → Yes to save your changes.
   

   

   Figure 1-1
   Click the image to view larger in new window

6.  Click OK to exit Policy Manager.

On the client workstation:

1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?
    
2. Press the F5 key to display the Advanced setup window.
    
3. Expand Web and email → Email client protection, click Email client integration and then deselect the check box next to Integrate into Microsoft Outlook. Click OK.
   

   NOTE:

   Even if integration is not enabled, email communication is still protected by the email client protection module (POP3, IMAP).

   

   Figure 1-2
   Click the image to view larger in new window

4. Try sending an email. If you are unable, uninstall and reinstall your ESET product.

   NOTE:

   If after uninstalling and reinstalling you still cannot send email, contact your Internet service provider for assistance.