https://support.eset.com/kb5951
Issue
- libQtWebKit package is not available on CentOS Linux operating system
- Reports cannot be generated from ERA Web Console
- The following error message is displayed in log files:
Error: CReportPrinterModule [Thread 7f5f4c7b8700]: ReportPrinter: ReportPrinterTool exited with: /opt/eset/RemoteAdministrator/Server//ReportPrinterTool: error while loading sh red libraries: libQtWebKit.so.4: cannot open shared object file: No such file or directory [code:127]
Solution
Qt4 WebKit libraries are required - Used for printing reports to PDF and PS format (must be version 4.x, not 5).
- Run the following command in Terminal (as root or with
sudo
) to install libQtWebKit directly from Fedora repositories.
64-bit operating systems:yum install https://dl.fedoraproject.org/pub/epel/7/x86_64/q/qtwebkit-2.3.4-6.el7.x86_64.rpm
32-bit operating systems:yum install https://dl.fedoraproject.org/pub/epel/6/i386/qtwebkit-2.1.1-1.el6.i686.rpm
- Verify the presence of remaining ERA Server prerequisites. All mandatory prerequisites must be met.
- Compile and install the libQtWebKit source package using the following instructions (Advanced Linux users only):
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