Issue
ESET Technical Support has requested a copy of one of the following log files:
- Detected threats
- Events
- Computer scan
- HIPS
- Firewall
- Filtered websites
- Antispam protection
- Web Control
For instructions to submit a Sysinspector log, visit:
Create a SysInspector log and submit it to ESET Technical Support for analysis
Details
Solution
Endpoint users: Perform these steps on individual client workstations
ESET Security Management Center 7.x
Each ESET Security Management Center component performs logging. ESMC components write information about certain events into log files. The location of log files varies depending on the component.
| Windows | |
|---|---|
| ESMC Server | C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\ |
| ESMC Agent | C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\ |
| ESMC Web Console and Apache Tomcat | C:\Program Files\Apache Software Foundation\Tomcat 7.0\Logs See also https://tomcat.apache.org/tomcat-7.0-doc/logging.html |
| Mobile Device Connector | C:\ProgramData\ESET\RemoteAdministrator\MDMCore\Logs\ |
| Rogue Detection Sensor | C:\ProgramData\ESET\Rogue Detection Sensor\Logs\ |
| Apache HTTP Proxy | C:\Program Files\Apache HTTP Proxy\logs\ C:\Program Files\Apache HTTP Proxy\logs\errorlog |
| Earlier Windows operating systems | C:\Documents and Settings\All Users\Application Data\ESET\... |
Visit the Online Help topic for log file locations in Windows, Linux, ESMC Virtual Appliance and macOS.
KB Solution ID: KB6828 |Document ID: 25727|Last Revised: August 20, 2018
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