• Module update failed: "An error occurred while downloading update files"

Send an update task to clear the update cache on client workstations

A user must have the following permissions for their home group:

A user must have the following permissions for each affected object:

Once these permissions are in place, follow the steps below.

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in.

1. Click Admin → Client Tasks → Modules Update.

3. Click the Modules update task and select Edit from the context menu.

Figure 1-1
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4. Expand Settings and select the check box next to Clear update cache. You will add Targets after the task is created.
   

   ESET Remote Administrator version 6.2.11 and earlier: 

   Adding targets is done during task creation (for example, after adding a new task and giving it a Name, click Target to add groups or clients to the task).

    

   
    
5. Click Finish when you are finished making changes to the task.

Figure 1-2

6. Click the task and select Rerun on failed from the context menu.

Figure 1-3
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7. Expand Target. The client workstations which had the original task fail should be listed. Click Finish.

Figure 1-4
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Clear the update cache on an individual client workstation

1. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?
    
2. Press F5 to open Advanced setup.

1. Click Update and click Clear next to Clear update cache. Click OK to exit Advanced setup when you are finished.

Figure 2-1

4. Click Update → Check for updates. In earlier versions, click Update Now. Your computer should now be able to receive updates.

Figure 2-2