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Troubleshooting the ESET Management Agent in ESET PROTECT - Kennisbank / Diagnostics - ESET Tech Center

Troubleshooting the ESET Management Agent in ESET PROTECT

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Issue

Details

See the list of all Management Agent log files in the documentation. This article shows error statuses from the status.html file.


See the example of a Status log with no issues:

Solution


Incorrect hostname in the certificate


If the hostname in your peer certificate is different from the hostname of the ESET PROTECT Server from the address where the Management Agent is connecting to, you get the following error:

  1. Create a new peer certificate with an asterisk (*) in the Host field.
  2. Export the new certificate, then run the repair installation of the Agent (locally) and use the new certificate during installation.


ESET PROTECT Server cannot be reached

The ESET Management Agent is not able to connect to the ESET PROTECT Server, but it was connected before.

  1. Verify the following:
    • The ESET PROTECT Server is up and running.
    • The ESET PROTECT Server is reachable.
    • The network is working correctly.


Revoked Certification Authority

The Certification Authority or the Peer certificate was revoked (deleted). Communication with the ESET PROTECT Server cannot be verified.

  1. Re-install the ESET Management Agent using a working certificate.


The Management Agent was installed using an incorrect certificate

You have installed the ESET Management Agent using an incorrect certificate. The Agent was unable to connect to the ESET PROTECT Server.

  1. Re-install the ESET Management Agent using a working certificate and correct host address.


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