Issue

• You need to reinstall an ESET product on one or more clients in your network

Solution

 Endpoint users: Perform these steps on individual client workstations

I. Use a software uninstall task to remove ESET solutions from client computers

1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

2. Click Client Tasks.

3. Expand All Tasks → Operating System and select Software Uninstall.

4. Click New.

   

   Figure 1-1
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5. Type a name for the task in the Name field ("Uninstall ESET," in this example).

   

   Figure 1-2
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6. Click Settings and click Select package to uninstall. Please note that you will add targets after the task is created.
   

   

   Figure 1-3
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7. Select the ESET product or component you want to uninstall from the list (ESET Endpoint Security, in this example) and click OK.
   

   

   Figure 1-4
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8. If settings on the client workstation(s) are password-protected, type PASSWORD= into the Uninstallation Parameters field, followed by the password. If settings are not password-protected, skip this step.
   

   

   Figure 1-5
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9. Click Finish when you are finished making changes to your task.
    
10. Click Create Trigger when you are asked whether you want to add a trigger for the client task. For instructions to assign a trigger to a Client Task and define its targets, see the following ESET Knowledgebase article:
    • How do I create a Trigger and add Target computers or groups to execute a Client Task? (7.0)

11. Continue to part II below to reinstall your ESET endpoint products.
     

II. Use a software install task to reinstall ESET solutions on client computers

 Endpoint users: Perform these steps on individual client workstations

1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

2. Click Client Tasks, expand Operating System, select Software Install and then click New.

Figure 2-1
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1. In the Basic settings section, type a Name for your installation task and optionally a Description. The Taskdrop-down menu will automatically be set to Software Install.

Figure 2-2
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1. Click Settings and  click <Choose ESET License>. Please note that you will add targets after the task is created.
   

   

   Figure 2-3

2. Select the license that you want to use to activate ESET products that will be sent to client computers and then click OK. If you have not yet added product licenses, click here for instructions to add product licenses in ESMC.

Figure 2-4
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1. Choose a Package to Install option. You can choose Install package from repository or Install by direct package URL to select the package that will be installed on target clients:

If you are upgrading to Windows 10, Install by direct package URL

To ensure that clients on your network receive the latest Windows 10-compatible version of your ESET endpoint product, enter the appropriate URL for your ESET endpoint product(s) in the Install by direct package URL field:

ESET Endpoint Security 7

• 32-bit: https://download.eset.com/com/eset/apps/business/ees/windows/latest/avremover_ees_nt32_enu.exe
• 64-bit: https://download.eset.com/com/eset/apps/business/ees/windows/latest/avremover_ees_nt64_enu.exe

ESET Endpoint Antivirus 7

• 32-bit: https://download.eset.com/com/eset/apps/business/eea/windows/latest/avremover_eea_nt32_enu.exe
• 64-bit: https://download.eset.com/com/eset/apps/business/eea/windows/latest/avremover_eea_nt64_enu.exe
• Install package from repository
  To install a package from the repository, select Install package from repository and click <Choose package>. Select the ESET product that you want to install on client computers and click OK. Do I have the latest version of ESET business products? Select the check box next to I accept the terms of the application End User License Agreement and acknowledge the Privacy Policy.
  

Figure 2-5
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• Install by direct package URL
  To install a package by entering the target URL, select Install by direct package URL and type the package URL into the corresponding field. Do I have the latest version of ESET business products? Select the check box next to I accept the terms of the application End User License Agreement.

Figure 2-6
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1. Click Finish when you are finished making changes to your task.
    
2. Click Create Trigger when you are asked whether you want to add a trigger for the client task. Click for instructions to Create a Trigger and add Target computers or groups to execute a Client Task.
3. The new task will be displayed in the Client tasks pane. The Progress column will display Finished when remote installation is complete on a given client computer.
4. Send an activation task to the computers on which you installed ESET endpoint products so that they can begin receiving regular updates.

KB Solution ID: KB6807 |Document ID: 25675|Last Revised: August 20, 2018