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When the DESlock+ client is re-installed, why is there no activation box? - Kennisbank / ESET Endpoint Encryption - ESET Tech Center

When the DESlock+ client is re-installed, why is there no activation box?

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Problem

If you have a managed client (which is controlled by the Enterprise Server) and you have previously uninstalled the DESlock+ client software from that machine. When you re-install the software, you may be experiencing the problem that after generating and sending an activation code to a user, the Activation box is not appearing. The reason why this has occurred is because the user wasn’t deactivated before uninstalling the client software on the user’s machine.

 

Solution

  • Click the Windows Start button and type regedit in the search box.
  • Double click Regedit.exe and when the Registry Editor window opens, navigate to HKEY_CURRENT_USER\Software\DESlock\Client\CentralCtrl (as shown below)

 

  • Delete the registry key folder (as shown in the image above contained in CentralCtrl) and then either log out of windows and back in, or reboot the machine.
  • When the user logs back in, the activation dialog will then re-appear and allow the use of a new activation code.

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