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Why is the DESlock+ Outlook Add-in missing when using 64-bit Microsoft Outlook - Kennisbank / ESET Endpoint Encryption - ESET Tech Center

Why is the DESlock+ Outlook Add-in missing when using 64-bit Microsoft Outlook

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The DESlock+ Outlook Add-in will be missing when using 64-bit Microsoft Outlook if Microsoft Outlook is installed after DESlock+.

 

When the DESlock+ installation runs it detects whether the installed version of Microsoft Outlook is 32 or 64-bit.  If 64-bit Microsoft Outlook is not detected the 32-bit DESlock+ Add-in is set up by default.

 

To resolve this follow the steps below:

  • Open an elevated command prompt.  Then enter the command below:
regsvr32 /u "%PROGRAMFILES%\DESlock+\dlpol2k7.dll"
 
  • A dialog will appear explaining "DllUnregisterServer in C:\Program Files\DESlock+\dlpol2k7 succeeded", click OK.
  • Enter the following command:
regsvr32 "%PROGRAMFILES%\DESlock+\dlpol2k764.dll"
 
  • A dialog will appear explaining "DllRegisterServer in C:\Program Files\DESlock+\dlpol2k7 succeeded", click OK.

  • Open the Windows run prompt and type regedit then press Enter, click Yes to the UAC warning if shown.
  • Navigate the tree to the location HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\DESlockOutlook2007Addin.COMConnect
  • Right click in the right hand pane and select New\DWORD (32-bit) Value.
  • Enter the new name as LoadBehavior.
  • Double click the new entry, change the value to 3 and click OK.
  • The DESlock+ Outlook Add-in should now be present when Outlook is launched.

 

 

Keywords: plugin plug-in

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