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How do I attach a file to a support ticket? - Kennisbank / ESET Endpoint Encryption - ESET Tech Center

How do I attach a file to a support ticket?

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If you have already created a support ticket you may be requested to supply additional files or screenshots to assist in investigating the problem.  The following guide details the steps to take to do this.

  • Login at the DESlock+ Support site http://support.deslock.com by entering your support portal email address and password then clicking the Login button.  If you do not know your password click the Lost password link to reset it.

  • Click the My Tickets button.
  • Click the blue subject text of the ticket you wish to attach the file to (Example ticket in the example screenshot below).

  • Click the Add Reply button.

 

  • Enter a message into the Your Message edit window (Important: you must enter text at this point).

 

  • Click the Add File link.

 

  • Click the Browse... button.

 

  • Use the file explorer to select the file you wish to upload then click the OK button.
  • Click the Send button.

 

Related article

KB213 - How do I create a DESlock+ Support ticket?

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