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Where can I find copies of previous scan logs? (Business Edition 4.x) - Kennisbank / Endpoint Solutions - ESET Tech Center

Where can I find copies of previous scan logs? (Business Edition 4.x)

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https://support.eset.com/kb2112

  1. Select On-demand computer scan from the Log drop-down menu.
  2. Your previous scans will be displayed. Make sure that the status shows Completed.

    Important!

    If you need to submit a scan log to Technical Support for analysis, please continue to step 6 below.



    Figure 1-1

  3. Double-click the line representing the most recently completed scan to open the scan log. In the Log window, right-click any entry and select Copy all.

    Figure 1-2

  4. Open a blank Notepad document and press Ctrl + V on your keyboard to paste the copied text. Save the .txt document to your Desktop and attach it to an email reply to ESET Technical Support. Technical Support will examine the scan log and respond as soon as possible with the recommended steps to address your issue.

    Important!

    If you plan to submit a scan log to Technical Support, you must first open a case. You can open a case by clicking here.

    Figure 1-2

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