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Windows ESET product is failing to update on my WYSE terminal - Kennisbank / Server Solutions - ESET Tech Center

Windows ESET product is failing to update on my WYSE terminal

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If you are having difficulty installing or updating your ESET product's virus signature database on a WYSE-embedded Window's XP terminal, increasing the size of the temporary data storage allocation will likely fix the issue. To do so, follow the steps below:

  1. Ramdisk is allocated to 16MB by default. Try setting the Ramdisk to 32 MB or higher. Click here for step-by-step instructions on changing Ramdisk settings from a WYSE terminal.
     
  2. Retest on the workstation to verify that the problem is resolved.

File-Based Write Filter (FBWB)

If you have (FBWB) installed, run the commands below (in order) in addition to the steps above:

C:\Windows\System32\Fbwfmgr.exe /enable
C:\Windows\System32\Fbwfmgr.exe /addexclusion
C:\Program Files\ESET\ESET Endpoint Antivirus
C:\Windows\System32\Fbwfmgr.exe /addexclusion
C:\Documents and Settings\All Users\Application Data\ESET\ESET Endpoint Antivirus
C:\Windows\System32\Fbwfmgr.exe /addexclusion
C:\ProgramData\ESET\ESET Endpoint Antivirus

  1. Restart your device.
     
  2. After the restart, open ESET Endpoint Antivirus.
     
  3. Press the F5 key on your keyboard to access the Advanced setup tree.
     
  4. Click Update.
     
  5. Click Clear next to Clear update cache and click OK to save your changes.



Related information on the WYSE Technology Knowledgebase:

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