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ESET support of macOS Big Sur (11) - Nieuws / Customer Advisories - ESET Tech Center

Oct 9 2020

ESET support of macOS Big Sur (11)

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We will continue to update this article with the latest information about macOS Big Sur (11) support in ESET products.

macOS Big Sur (11) (formerly known as macOS 10.16) is now available in the beta version only. ESET does not currently provide support for the beta version of macOS Big Sur (11).

At ESET, we are working on releasing a new version of our products with macOS Big Sur (11) compatibility before Apple releases the full version. However, Apple has not announced the release date of macOS Big Sur (11) yet.

We have been working on Apple's mandatory change from Kernel extensions to System extensions for a long time. Still, due to the extensive impact that this change has on the interaction of our software with the operating system, we might not be able to deliver a fully compatible product on the day of the macOS Big Sur (11) release that we expect to be someday in October.

We will release ESET Cloud Administrator Live Installer for Mac later after the macOS Big Sur release.

How to keep your computer protected

To keep your computers protected by ESET, we advise you not to upgrade your computers to macOS Big Sur (11) before upgrading your ESET product to a compatible version.

Upgrade to macOS Big Sur

If you want to upgrade your macOS shortly after release or you are not in control over your macOS update, we are aiming to deliver a compatible version of our products (6.10.x) before the release of the new Big Sur (11) operating system. However, this version will lack the following features:

  • Device control (all products)
  • Web Access protection (all products)
  • Web Control (ESET Endpoint Security for macOS)
  • Parental Control (ESET Cyber Security Pro)
  • Firewall (ESET Endpoint Security for macOS and ESET Cyber Security Pro)

If you are not using any of the features listed above, you are safe to upgrade your Mac to Big Sur (11) after upgrading your ESET product.

If you are using these features, we will be releasing new versions of our products as soon as each of the missing features is ready for release. If you already installed a partially supported version of your ESET product, we recommend keeping it updated to regain the missing features right after their release.

Older macOS support

If you are not planning on upgrading your Mac to Big Sur (11), version 6.10 of ESET products will fully support macOS 10.12 to macOS 10.15.

Operating System support

I already upgraded my Mac to macOS Big Sur (11) with ESET product version 6.9 and earlier installed:

If you have upgraded your Mac to the beta version of macOS Big Sur (11) and you have ESET product version 6.9 and earlier, your computer will not be protected, and you will receive the following message:

In this case, we recommend that you upgrade your ESET product to version 6.10 as soon as it is released and keep it updated to regain the missing features right after their release. 

I am an administrator managing Macs using ESET Security Management Center (ESMC), and I already upgraded my Macs to macOS Big Sur (11) with ESET product version 6.9 and earlier installed:

ESMC agent is supported on macOS Big Sur (11), and you will receive product status in ESMC. However, because ESET products for Mac version 6.9 are not supported on Big Sur (11), you will receive the following status:

 

Your Macs will display the following message: 

In this case, we recommend that you upgrade your ESET product to version 6.10 as soon as it is released and keep it updated to regain the missing features right after their release. Upgrade ESET endpoint products using one-click action in ESET Security Management Center 7. 


Applies to the following products:
  • ESET Endpoint Security for macOS
  • ESET Endpoint Antivirus for macOS
  • ESET Cyber Security Pro
  • ESET Cyber Security
  • Live installer package for Mac
ESMC and ECA agent support

The agent supports macOS Big Sur (11).