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Delete non-connecting computers from ESET Remote Administrator Console (6.x)

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https://support.eset.com/kb6169

Issue

  • Delete non-connecting computers from ESET Remote Administrator (ERA) if uninstall task fails

Solution

  1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?
     
  2. From the ESET Remote Administrator console, click Admin → Server Tasks → Delete Not Connecting Computers.
     
  3. Click New.

Figure 1-1
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  1. Type a name and optional description for the task. Select the check box next to run task immediately after finish if you want the task to run immediately.

Figure 1-2
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  1. Expand the Settings section and click Select. Select the group from which you want the non-connecting computers to be deleted and click OK.

Figure 1-3
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  1. Type a time interval in the Number of days the computer has not been connected field.
     
  2. Verify that the check box next to Deactivate license is selected and deselect the check box next to Remove unmanaged computers unless you want them removed also. Unmanaged computers usually appear in the Lost & Found group.
     
  3. Click Finish to run the task, remove the non-connecting computers and deactivate any licenses attached to those computers.

Figure 1-4
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