Issue

• Use ESET Remote Administrator to modify or remove a default scheduled task on client workstations
• Deleted tasks / "rogue" tasks still showing up on client workstations

Solution

Modify/remove a default scheduled task from ESET Remote Administrator

In this example, we will remove the Automatic update after dial-up connection task:

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.

1. Click Tools → Policy Manager.
    
2. Select the policy that you wish to modify and click Edit policy.

Figure 1-1
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4. Expand Windows desktop v5 → Kernel → Settings → Scheduler/Planner, select Scheduler/Planner and click Edit.

Figure 1-2
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5. Select the task you want to remove and click Mark for deletion.

Figure 1-3

6. Click Yes to confirm.

Figure 1-4

7. Make sure that you see "Delete" in the Status column and click OK.

Figure 1-5

Modify/remove a default scheduled task on an individual client workstation

In this example, we will remove the Automatic update after dial-up connection task:

1. Click Console, click Yes to save your changes and then click OK to exit Policy Manager. The next time that the client workstations assigned to this policy check in, the default task that you marked for deletion will be removed.
    
2. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?
    
3. Click Tools → Scheduler.
   

   

   Figure 2-1
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4. Select the task you want to modify or remove (in this example, Automatic update after dial-up connection), and click Delete.
   

   

   Figure 2-2
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5. When prompted, click Yes to finish removing the task.

Troubleshooting: "Rogue" tasks / deleted tasks still appearing on client workstations

If you are unable to remove a task, or a task that you attempted to delete continues to appear in the policy of a client workstation, follow the steps below. 

1. Open the ESET Remote Administrator Console (ERAC) by double-clicking the ERAC icon on your Desktop, or by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
    
2. In the Clients tab, right-click the client machine(s) with rogue or redundant policies and select Configuration from the context menu.
   

   

   Figure 3-1
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3. Click View.
   

   

   Figure 3-2

4. Expand Kernel → Settings, select Scheduler/Planner and then click Edit.
   

   

   Figure 3-3
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5. Make note of the ID (hex) value listed next to the task you want to remove and then exit the Scheduled tasks, Configuration Editor, and Properties windows.
   

   

   Figure 3-4

6. Click Tools → Policy Manager.

   

   Figure 3-5

7. Select the policy that applies to machines containing the task you want to remove and click Edit policy.
   

   

   Figure 3-6
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8. Create a "dummy" Scheduled task (of any type and with any settings). This task will be removed during a later step.
    
9. In ESET Configuration Editor, expand Kernel → Settings, select Scheduler/Planner and then click Edit.
   

   

   Figure 3-7
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10. Select the dummy task you created in step 8 and click Change ID.
    

    

    Figure 3-8

11. Type the ‘rogue’ scan task’s ID (hex), noted in step 5 above, into the Task ID field and then click OK.
    

    

    Figure 3-9

12. Select the dummy task and click Mark for deletion.
    

    

    Figure 3-10

13. Click Yes → OK.
     
14. Click Console → Yes to save the policy, and then click OK to exit Policy Manager. 

On the next check in, the rogue policy will be removed on the target client(s).