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Modify/remove scheduled tasks on client workstations using ESET Remote Administrator (5.x)

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https://support.eset.com/kb120

Issue

Solution

 

A new version has been released

Version 6 of ESET Remote Administrator (ERA) and ESET business products were released in North America December 11th, 2014, and globally February 25th, 2015. This article applies to version 5.x and earlier ESET business products. For information about what's new in the latest version and how to upgrade, see the following article:

 

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

Modify/remove a default scheduled task from ESET Remote Administrator

In this example, we will remove the Automatic update after dial-up connection task:

    1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.

  1. Click Tools → Policy Manager.
     
  2. Select the policy that you wish to modify and click Edit policy.

Figure 1-1
Click the image to view larger in new window

  1. Expand Windows desktop v5 → Kernel → Settings → Scheduler/Planner, select Scheduler/Planner and click Edit.

Figure 1-2
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  1. Select the task you want to remove and click Mark for deletion.

Figure 1-3

  1. Click Yes to confirm.

Figure 1-4

  1. Make sure that you see "Delete" in the Status column and click OK.

Figure 1-5


 

Modify/remove a default scheduled task on an individual client workstation

In this example, we will remove the Automatic update after dial-up connection task:

  1. Click Console, click Yes to save your changes and then click OK to exit Policy Manager. The next time that the client workstations assigned to this policy check in, the default task that you marked for deletion will be removed.
     
  2. Open ESET Endpoint Security or ESET Endpoint Antivirus. How do I open my ESET product?
     
  3. Click Tools → Scheduler.

    Figure 2-1
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  4. Select the task you want to modify or remove (in this example, Automatic update after dial-up connection), and click Delete.

    Figure 2-2
    Click the image to view larger in new window

  5. When prompted, click Yes to finish removing the task.

 

Troubleshooting: "Rogue" tasks / deleted tasks still appearing on client workstations

If you are unable to remove a task, or a task that you attempted to delete continues to appear in the policy of a client workstation, follow the steps below. 

  1. Open the ESET Remote Administrator Console (ERAC) by double-clicking the ERAC icon on your Desktop, or by clicking Start → All Programs → ESET → ESET Remote Administrator Console → ESET Remote Administrator Console.
     
  2. In the Clients tab, right-click the client machine(s) with rogue or redundant policies and select Configuration from the context menu.

    Figure 3-1
    Click the image to view larger in new window

  3. Click View.

    Figure 3-2

  4. Expand Kernel → Settings, select Scheduler/Planner and then click Edit.

    Figure 3-3
    Click the image to view larger in new window

  5. Make note of the ID (hex) value listed next to the task you want to remove and then exit the Scheduled tasksConfiguration Editor, and Properties windows.

    Figure 3-4

  6. Click Tools → Policy Manager.

    Figure 3-5

  7. Select the policy that applies to machines containing the task you want to remove and click Edit policy.

    Figure 3-6
    Click the image to view larger in new window

  8. Create a "dummy" Scheduled task (of any type and with any settings). This task will be removed during a later step.
     
  9. In ESET Configuration Editor, expand Kernel → Settings, select Scheduler/Planner and then click Edit.

    Figure 3-7
    Click the image to view larger in new window

  10. Select the dummy task you created in step 8 and click Change ID.

    Figure 3-8

  11. Type the ‘rogue’ scan task’s ID (hex), noted in step 5 above, into the Task ID field and then click OK.

    Figure 3-9

  12. Select the dummy task and click Mark for deletion.

    Figure 3-10

  13. Click Yes → OK.
     
  14. Click Console → Yes to save the policy, and then click OK to exit Policy Manager. 

On the next check in, the rogue policy will be removed on the target client(s).

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