Solution

 Windows users: Upgrade ESET Remote Administrator 6.5 and later to ESMC 7.2.
 

I. Upgrade ERA Server to ESMC Server

II. Upgrade ESET Management Agent

III. Upgrade ERA Proxy (for Linux and ERA Virtual Appliance users)

I. Upgrade ERA Server to ESMC Server

Only ERA 6.5 and later can be upgraded to ESMC 7.2 directly.

• If you use ERA 6.0 - 6.3, upgrade to ERA 6.4 first.
• If you use ERA 6.4, upgrade to ESMC 7.1 first.

II. Upgrade ESET Management Agent

Beginning with version 7, the ERA Agent is named the ESET Management Agent.

Before you begin

• Always upgrade the ESMC Server machine first.
• The ESET Management Agent cannot connect to the ERA 6.x Server.
• Do not upgrade the ERA Agents which are connecting via ERA Proxy before a proper proxy solution is set up.
  • ERA Version 6.x Agent can connect to ESMC 7 Server.
  • ESET Management Agent (version 7.x) cannot be connected to ESMC 7.x Server via ERA Proxy.
  • ESET Management Agent (version 7.x) cannot connect to ERA 6.x Server.

There are different ways how to upgrade your ERA 6.x Agent to the latest ESET Management Agent.

III. Upgrade ERA Proxy (for Linux and ERA Virtual Appliance users)

Visit this Knowledgebase article on Migration of ERA 6 Proxy to Apache HTTP Proxy (Linux and Virtual Appliance).

Before you begin

• Always upgrade the ESMC Server machine first.
• The ESET Management Agent (7.x) cannot connect to the ERA 6.x Server.
• Do not upgrade the ERA Agents which are connecting via ERA Proxy before a proper proxy solution is set up. The ESET Management Agent (7.x) cannot connect to the ESMC Server via ERA Proxy