Issue

If you are unable to connect to another computer or device, such as a printer on your network, you can add these devices to the trusted range of IP addresses defined on the computer you are trying to connect from.

Solution

 Endpoint users: Perform these steps on individual client workstations

 Home users: View instructions to resolve this issue in your ESET home product

1. Open ESET Security Management Web Console (ESMC Web Console) in your web browser and log in.

2. Click Policies → New Policy (or Policies → Edit to edit an existing policy).

3. Click Settings and select ESET Endpoint for Windows from the product drop-down menu.  

4. Click Network Protection, select Firewall, select Automatic mode from the Filtering mode drop-down menu and then click Advanced and click Edit next to Zones.

5. Select Trusted zone and click Edit.

6.Type the trusted IP adress(es) in the Remote computer address field and click OK.

7. Click Save and assign the policy to the designated host or group. The IP addresses used below are examples; you must enter the actual IP address of the computer/device that you are connecting to. 

KB Solution ID: KB6805 |Document ID: 25668|Last Revised: August 29, 2018