• After the All-in-one installation of ERA 6.x Server, the ESET Remote Administrator Web Console (ERA Web Console) is inaccessible.

• The era.war file located at %ProgramFiles%\Apache Software Foundation\Tomcat 7.0\webappshas not been extracted into the era directory.

This issue is caused when the Apache Tomcat service is being logged onto as a network Service. Follow the steps below to resolve this issue:

1. Click Start → Run, type services.msc and then click OK.
   

   Windows Vista users: Click Start, type services.msc and press ENTER.
   Windows Server users 2012: Click the Windows key  + R, type services.msc and press ENTER.

2. Right-click the Apache Tomcat 7.0 service, and select Stop from the drop-down menu.

Figure 1-1
Click the image to view larger in new window

3. When the process is stopped, right-click Apache Tomcat 7.0 again and select Properties from the context menu.
    
4. Navigate to the Log On tab, select Local System account, click Apply and then click OK.

Figure 1-2

5. Navigate to your Tomcat directory. The default directory is shown below:
   
   C:\ProgramFiles (x86)\Apache Software Foundation\Tomcat 7.0
    
6. Open the webapps folder.
    
7. Delete the existing era.war file and copy the era.war file from the All-in-one installer files into webapps.

Figure 1-3

8. Click Start → Run, type services.msc and then click OK.
   

   Windows Vista users: Click Start, type services.msc and press ENTER.
   Windows Server users 2012: Click the Windows key  + R, type services.msc and press ENTER. Right-click the Apache Tomcat 7.0 service and select Start from the context menu.

9. Allow the file to complete extraction; this can take several minutes. After extraction is complete, verify that you can log in to ERA Web Console (the default address is https://localhost/era). Close ERA Web Console when you are finished.
    
10. Stop the Apache Tomcat 7.0 service again, right-click the service and click Properties. 
     
11. In the Log On tab, select This account. Type "Network Service", and then erase both password fields and confirm by clicking Apply → OK.

Figure 1-4

12. Start the Apache Tomcat 7.0 service again and verify that you can access ERA Web Console.