• Remove old computers on the network that are using up ESET licenses
• License count exceeded 

Perform these steps in ESET License Administrator.

Deactivate licenses using ESET Remote Administrator (ERA)

1. Open ESET Remote Administrator Web Console (ERA Web Console) in your web browser and log in. How do I open ERA Web Console?

2. Click Computers and select the check box(es) next to the computer(s) you want to deactivate.

3. Click Computers → Deactivate Products.

   

   Figure 1-1

4. Click OK. 

   

   Figure 1-2

Deactivate licenses using ESET License Administrator (ELA)

1. Open ESET License Administrator.
    
2. If you are the License Owner, type your License Key into the top field and click Manage License. If you are a Security Admin, type your credentials into the Email address and Password fields and then click Login. I don't have my License Key.
   

   License Owner versus Security Admin

   A Security Admin is able to deactivate only those units that were activated using his or her Security Admin account credentials. Any units that were not activated using this Security Admin account will be Read-Only.
   
   A License Owner is able to deactivate any and all units associated with that license, including all Security Admin accounts associated with that particular license.

   

   Figure 2-1

3. Type the ESET License Administrator password associated with this License Key into the blank field and click Authenticate.
   
   Security Admins: skip this step.
   

   

   Figure 2-2

4. Click Unit Management, select the check box(es) next to the computer(s) you want to deactivate and then click Deactivate.
   
   

   

   Figure 2-3

5. Click Yes to confirm your changes.
   

   

   Figure 2-4