• Unable to connect to the ESET Remote Administrator Server using the ESET Remote Administrator Console
   
• The "ESET Remote Administrator Server" service fails to start, generating the error, "The ESET Remote Administrator Server Service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

I. Export readable data from the database

1. Click Start → All Programs → ESET → ESET Remote Administrator Server → ESET Remote Administrator Maintenance Tool to open the ESET Remote Administrator Maintenance Tool. 
    
2. Click Next, then Next again in the Server information window.
    
3. Select Database backup (to an external dump file) in the Select action window.
   

   

   Figure 1-1

4. Click Next in the Source database window.
    
5. In the Dump file window, click browse, select a location to save the file, name it (recommended format: ERA_BKUP_<todays date>.dmp) and click Save. Click Next to continue.
   

   

   Figure 1-2

   
    
6. Click Start in the Ready to Maintenance window. Once the task is finished, an Information window will appear confirming that the task finished successfully. If the task fails, then the database is too corrupt to recover information from. Click OK, then click Finish and proceed to part II below.
   

   

   Figure 1-3

II. Generate a new database

1. Navigate to one of the following directories (will vary based on operating system and version of ERA):
   
   • C:\ProgramData\ESET\Server\database\
   • C:\Documents and Settings\All Users\Application Data\ESET\Server\database\
      
2.  Rename the era.mdb file era.mdb.old.<date> (for example, era.mdb.old.4.26.12)
    
3.  Click Start → Run, type services.msc and click OK.
    
4. Select the ESET Remote Administrator Server service and click Start.
   

   

   Figure 2-1
   Click the image to view larger in a new window

5.  If the service starts successfully, then a new era.mdb file will be generated automatically. Close the Services window and proceed to part III below.

III. Import readable data from the .dmp file

1. Click Start → All Programs → ESET → ESET Remote Administrator Server → ESET Remote Administrator Maintenance Tool to open the ESET Remote Administrator Maintenance Tool.
    
2. Click Next, then Next again in the Server information window.
    
3. Select Database restore (from an external dump file) and click Next.
   

   

   Figure 3-1

4. Click Next in the Source database window.
    
5.  In the Dump file window, click the browse button, select the previously exported .dmp file and click Open. Click Next to continue.
   

   

   Figure 3-2

6.  Click Start in the Ready to Maintenance window. Once the task is finished, you will be able to connect to the ESET Remote Administrator Server using the ESET Remote Administrator Console.

IV. Resolve server name mismatches (if necessary)

1. On your new server, modify the hostname in the database by starting the ERA server service using one of the following commands from an administrative command prompt (quotation marks should be included when you submit these commands).
   • 32-bit systems: "C:\Program Files\ESET\ESET Remote Administrator\Server\era.exe" -server_name_repair
   • 64-bit systems: "C:\Program Files (x86)\ESET\ESET Remote Administrator\Server\era.exe" -server_name_repair