Issue

• Several reasons Agent deployment can fail
• Determine what caused ESET Management Agent deployment to fail
• Computers disappear from the Push install tab of ESET Security Management Center
• Push installations hang at "In Progress"
• Cannot deploy the ESET Management Agent to a Mac computer
• For registry permissions issues, review HKEY_LOCAL_MACHINE permissions

Solution

Reasons Agent deployment can fail

For more information on Agent deployment failure, refer to the Troubleshooting - Agent deployment.

Determine what caused ESET Management Agent Deployment to fail

To determine why Agent deployment failed, click Reports → Agent Deployment task information in last 30 daysand click Generate now. Deployment information is displayed in a table. The Progress column displays error messages about why agent deployment failed.

For more information, change the verbosity of the ESMC Server trace log. Click More → Server Settings → Advanced Settings → Logging. In the Trace log verbosity drop-down menu, select Error and click Save. Run Agent deployment. When Agent deployment fails, check the bottom of the ESMC Server trace log file for the latest log entries. View log files in the following file locations:

Windows logs

• ESMC Server: C:\ProgramData\ESET\RemoteAdministrator\Server\EraServerApplicationData\Logs\trace.log
• ESMC Agent: C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs
• ESMC Agent: C:\Documents and Settings\All Users\Application Data\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs

Linux logs 

• ESMC Agent: /var/log/eset/RemoteAdministrator/EraAgentInstaller.log
• ESMC Agent: /var/log/eset/RemoteAdministrator/Agent/trace.log
• ESMC Server: /var/log/eset/RemoteAdministrator/Server/trace.log

To enable full logging, create a dummy file named traceAll without extension in the same folder as a trace.log and restart the ESMC Server service.

DNS issues troubleshooting

If a computer disappears from ESET Security Management Center (ESMC), or hangs at "In Progress" during deployment, one of the following DNS troubleshooting processes could resolve the issue:

• Use the 'nslookup' command of the IP address and hostname of the server and/or the clients having push install issues. The results should match the information from the machine. For instance, an nslookup of a hostname should resolve to the IP address an ipconfig command shows on the host in question. The 'nslookup' command will need to be run on the clients and the server.
• Manually examine DNS records for duplicates.

Enable Secure Shell on macOS

1. In the system tray, click the Apple icon → System Preferences.
   

   

   Figure 1-1

2. Click Sharing.
   

   

   Figure 1-2
    

3. Select the check box next to Remote Login.
   

   

   Figure 1-3
    

4. Close the Sharing window and attempt to deploy the ESET Management Agent again.

KB Solution ID: KB6861 |Document ID: 25825|Last Revised: August 20, 2018