Solution

Included in ESET Remote Administrator version 5.x are a set of pre-defined report templates for the web dashboard. In addition to these templates, you can create your own custom template to display only the statistics you select. Follow the instructions below to create a new report that you can view via web dashboard.

1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console.
    
2. Click the Reports tab. Select the Dashboard Templates pane and then click New. A New Template window will open. You can use the Name field to enter a new name or click the drop-down menu to edit the name from a pre-defined template. Click Save to save the template to the server.

Figure 1-1
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3. Use the Type drop-down menu to select the type of report displayed in your new template.
   

   NOTE:

   You can read more about the report types in section 3.4.16 of the ESET Remote Administrator User Guide.

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4. Under Filter, select Target clients and click … next to the Target clients drop-down menu. This will open an Add/Remove Dialog window where you can add clients or groups for this report template. After you select the clients, click OK to confirm.

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5. Click the Interval pane and use the Time drop-down menus to select the period of time from which you want to view data.

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6. Click the Refresh pane. The Browser Refresh Interval drop-down menu shows the time interval for the refresh of new data received from the web server that will be presented in reports. The Server Refresh Interval option indicates the time interval on which data will be sent to the web server. Click Change to select a different update interval, and then click OK to confirm the new interval.

Figure 1-5
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7. To test your new template, select it from the Dashboard Templates list and click Preview Report in the Options pane. This will generate an HTML report for the dashboard.

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Review the data in the report to verify that you have configured the new template correctly. Once you have confirmed that the data is being displayed correctly, you can use this report in your Dashboard. The web dashboard feature can be accessed at any time to monitor the status of client workstations by entering the hostname or IP address of your ESET Remote Administrator Server into your web browser.

To access your web dashboard from an outside network, you will need to authenticate onto your network via VPN or have ESET Remote Administrator Server installed on an external-facing server.