Issue

• A new update of the virus signature database is unstable or corrupt
• Rolling back to the previous version of a virus signature database and suspending updates for a set period of time
• Enabling previously disabled updates if you have suspended updates indefinitely

Solution

1. Performing a rollback using ESET Remote Administrator Console (ERAC)

   1. Open the ESET Remote Administrator Console (ERAC) by clicking Start → All Programs → ESET → ESET Remote Administrator Console. 
   2. From the Clients tab click Actions → New Task → Rollback Virus Database Task.
   3. In the Rollback Virus Database Task window, select the duration to suspend virus signature updates from the Disable for drop-down menu and click Next. After the set duration has passed, virus signature database updates to clients will resume automatically.

   Warning!

   Due to a critical bug causing blue screen errors, make sure you apply the Rollback Virus Database Task only to ESET Endpoint Antivirus and ESET Endpoint Security version 5.0.2225.0 and newer.

   Important!

   If you select Infinite, virus signature database updates to clients will not resume until you manually reinstate them. To do so, select Enable previously disabled updates from the Rollback Virus Database Task window and then follow the instructions below to carry out the task. We do not recommend that you suspend virus signature updates indefinitely unless instructed to do so by ESET technical support, as allowing your virus signature database to become outdated can expose you to security risks.

   

   Figure 1-1

   4. In the Select Clients window, expand All clients to view clients on your network. To apply the task to all clients, drag All clients into the Selected items window. To apply the task only to specific clients, hold CTRL, select the clients you want to suspend updates to and then drag them into the Selected itemswindow.

   

   Figure 1-2

   5. Click Finish to carry out the task. Virus signature database updates will now be suspended for the period of time that you specified.

   

   Figure 1-3

2. Performing a rollback on an individual client workstations
   
   If an individual client workstation is not responding to ESET Remote Administrator, you can perform a rollback on that workstation. To do so, follow the steps below:

   1. Open the main program window by double-clicking the ESET icon  in your Windows notification area or by clicking Start → All Programs → ESET → ESET Endpoint Security or ESET Endpoint Antivirus.
   2. Press F5 to enter Advanced setup, expand Update, click Advanced and then click Roll back.

   

   Figure 2-1
   Click the image to view larger in new window

   3. In the Update files rollback window, select the duration for which you would like to suspend virus signature updates from the Suspend udpates drop-down menu and click OK.
      

      

      Figure 2-2

   Important!

   If you select Until revoked, virus signature database updates to client workstations will not resume until you manually reinstate them. To do so, press F5 to enter Advanced setup, expand Update → Advanced and click Allow updates. We do not recommend that you suspend virus signature updates indefinitely unless instructed to do so by ESET technical support, as allowing your virus signature database to become outdated can expose you to security risks.

   

   Figure 2-3
   Click the image to view larger in new window

3.